Privacy Policy


Policy Statement

At My Wellbeing Supports, we are deeply committed to safeguarding the personal information of everyone who engages with our services.

 

We collect, use, store, and share personal data only when necessary—and always in accordance with Australian privacy laws and ethical standards. Our practices are designed to ensure that your information is handled with care, respect, and transparency.

 

All personal data is stored securely, whether in physical files or digital systems. Access is strictly limited to authorised personnel, and we use password protection, secure storage, and confidentiality agreements to prevent unauthorised access or disclosure.

 

Every individual has the right to control who can access their personal information. Our team is trained to uphold these rights and to communicate clearly about how your data is used.

 

We believe privacy is not just a legal obligation—it’s a core part of building trust and delivering safe, person-centred support.

How We Collect Information

At My Wellbeing Supports, we collect personal information directly from participants, their families, and authorised representatives to ensure we deliver safe, responsive, and person-centred services.

 

We only collect information that is necessary for your care and support. This may include contact details, health information, emergency contacts, service history, and feedback.

 

Before collecting any data, we explain what is being collected, why it’s needed, how it will be used, and who may access it.

 

We always seek consent before collecting personal information, and we respect the right to decline or withdraw consent at any time. Information is gathered sensitively, lawfully, and with full transparency.

 

Our team is trained to communicate clearly and respectfully, using language and formats that suit your individual needs—including Easy English, interpreters, or visual aids where required.

How We Use and Disclose Personal Information

At My Wellbeing Supports, we use personal and health information solely to provide safe, effective, and person-centred services. This includes assessing eligibility, planning and delivering support, monitoring outcomes, and meeting our legal and contractual obligations.

 

We only share your information:

  • With your consent
  • In emergencies where your safety or wellbeing is at risk
  • When required by law (e.g. mandatory reporting)
  • With authorised third parties involved in your care (e.g.: allied health and medical professionals, service providers, support coordinators etc.)

We never sell or misuse your data. Any sharing of information is done with care, transparency, and respect for your privacy. You have the right to know who has access to your information and to request corrections if needed.

How To Access Your Personal Information

At My Wellbeing Supports, we believe in transparency and respect your right to access the personal information we hold about you.

 

You can request access to your information at any time—no reason required. If you believe any details are incorrect or outdated, you also have the right to request a correction.

 

We aim to respond to access or correction requests within 2 working days, and no later than 45 days. In rare cases, access may be limited due to legal or safety reasons, but we will always explain why.

 

To make a request, simply contact us and our team will guide you through the process.

How To Update or Remove Your Information

We understand that your personal details may change over time. If you need to update or remove any information we hold about you, we’re here to help.

You can request a change or deletion of your information by contacting our team. We’ll review your request promptly and ensure that any updates are made accurately and respectfully.

 

In some cases, we may be required to retain certain records for legal or compliance reasons. If that applies, we’ll explain why and work with you to address any concerns.

Storage and Security of Information

We take the protection of your personal information seriously. All data is stored securely—whether in physical files or digital systems—and access is strictly limited to authorised personnel.

 

Physical records are kept in locked, private locations. Digital information is protected by secure passwords, encryption, and access controls to prevent unauthorised use or disclosure.

 

We regularly review our security practices to ensure they meet current standards and legal requirements. Our team is trained to handle information responsibly and to report any concerns immediately.

 

Your privacy is a priority, and we’re committed to keeping your information safe.

Contact Us

If you have questions about this policy or wish to make a request, please contact the MWS Director at:
📧 hello@mywellbeingsupports.com.au
📞 0422 272 329

 

Last updated: 27 July 2025